Terms of Service

1. Acceptance of Terms

By installing, accessing, or using Tapmerce (the "Service"), operated by Eiad Oraby, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms supplement any terms agreed upon between you and Shopify.

2. Description of Service

Tapmerce provides a platform for Shopify merchants to create, customize, and publish native mobile shopping applications. The Service includes:

• A Shopify embedded admin app for configuration
• Native mobile app builds (iOS and Android)
• Push notification delivery
• AI-powered chat shopping functionality
• Analytics and reporting

3. Account and Eligibility

You must have an active Shopify store to use the Service. You are responsible for maintaining the security of your Shopify account and any developer accounts (Apple, Google) associated with your mobile app.

4. Subscription and Billing

The Service consists of a one-time app build fee and a monthly AI plan, both invoiced by Tapmerce in euros and exclusive of VAT. Current prices are listed on our pricing page and may change with 30 days' notice; changes never apply to a build already agreed. AI plans renew monthly unless cancelled, and usage beyond the plan allowance is billed at the published per-conversation rate.

5. App Store Accounts

You are responsible for maintaining your own Apple Developer and Google Play Developer accounts. Tapmerce is not responsible for fees charged by Apple or Google, or for App Store or Play Store review decisions. We will make reasonable efforts to help resolve submission issues.

6. Intellectual Property

You retain all rights to your brand assets (logos, images, product content). Tapmerce retains all rights to the platform technology, app framework, and AI models. Your published app is powered by Tapmerce technology and requires an active subscription.

7. AI Chat Features

The AI Chat App uses artificial intelligence to assist customers with product discovery and recommendations. AI responses are generated automatically and may not always be accurate. You are responsible for ensuring your product data is accurate. Tapmerce is not liable for purchase decisions made based on AI recommendations.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Send spam or unsolicited push notifications
• Attempt to reverse engineer, decompile, or disassemble the Service
• Use the AI features to generate harmful, misleading, or illegal content
• Exceed rate limits or abuse API access
• Resell or redistribute the Service without authorization

9. Service Level

We strive for 99.9% uptime for the config API and push notification delivery. Enterprise plans include formal SLA guarantees. We will provide reasonable notice of planned maintenance.

10. Limitation of Liability

To the maximum extent permitted by law, Tapmerce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

11. Termination

Either party may terminate the subscription at any time. Upon termination, your mobile app will continue to function until the end of the current billing period, after which push notifications will be disabled and config updates will stop. You may request data export within 90 days of termination.

12. Governing Law

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days in advance. Continued use after changes constitutes acceptance.

14. Contact

For questions about these Terms:
Email: [email protected]